Frequently asked questions
The questions we hear most often about Cleanier services.
Office cleaning
How is office cleaning priced?
Pricing follows floor area, frequency and scope. We run a free on-site assessment first and then quote for your space.
How does recurring cleaning differ from specialist cleaning?
Recurring cleaning is routine upkeep on a schedule. Specialist cleaning is one-off work such as move-in, post-construction, floor waxing or facade cleaning.
Will the cleaner change every visit?
No. We assign a fixed manager and crew so the same people keep looking after your space.
How do we decide the cleaning frequency?
We design it around how heavily the space is used and your budget — daily, several times a week, or monthly.
What kinds of space do you cover?
Mainly offices and commercial spaces, and also head offices, retail and similar properties.
Office administration
What does office administration support cover?
Facilities, administration and supplies, workplace improvements — the repetitive administrative work in general.
How does it run?
A dedicated manager is assigned and the work is carried out through our vetted partner network.
How do we get a quote?
Depending on the scope, we provide comparative quotes from up to three providers.
How fast do you respond to urgent requests?
We work to a 24-hour response standard.
Can we outsource only part of it?
Yes — you can hand over individual tasks as you need.
Office snacks & pantry
What is included?
Snack curation and subscription, café bar setup, and coffee machine rental and servicing.
How does restocking work?
An operations manager keeps the pantry stocked through automatic replenishment and scheduled delivery.
Can we choose the items ourselves?
Yes. We build the selection from more than 2,000 curated SKUs to suit your taste and budget.
Is there a minimum size?
It works from small offices upward, and we design the service around your size.
Can we rent the coffee machine only?
Yes — coffee machine rental and servicing is available on its own.
Building PM · FM
What is the difference between PM and FM?
PM covers leasing, finance and complaints; FM covers inspections and janitorial care. Cleanier runs both through a single point of contact.
Does it reduce operating cost?
Integrated operation cuts operating cost by around 18% on average.
How are complaints handled?
Through a 24/7 response process, so issues are dealt with quickly.
What size of building do you take on?
We manage a range of sizes, drawing on experience across more than 50 buildings.
Can we outsource only part of it?
Yes — you can hand over PM or FM, whichever you need.
Spation Pro, the space management platform
What is Spation Pro?
A space management platform where you see cleaning and operations status on a live dashboard and track how each request was resolved.
What can it do?
Dashboards and reports, Spot Care for urgent requests, and schedule management across task, ticket and calendar views.
How are urgent issues handled?
Raise the request through Spot Care and follow the resolution through to the result.
Who looks after it?
A dedicated manager works with you one to one.
Can we see several sites at once?
Yes — every space connects to one platform and is viewed together.
